Support
Yumihajime
Contact us about problems, feedback, or questions, and find answers to common questions.
Contact
If you need help with the App, please email us.
What to include in your message
- Your iPhone model
- Your iOS version
- The App’s version and build number
- The steps leading to the issue and what appeared on screen
- If possible, a screenshot with personal information hidden
Before sendingPlease do not send passwords, other sensitive information, or backup files containing practice notes.
Common questions
How do I resume an unfinished practice session?
If you have an unfinished session, you can resume it from the Practice screen. Review the resume prompt before starting a new session.
How do I correct or delete a record?
Open a completed session from History to edit its date, notes, and individual shots. To delete an entire session, review the confirmation before proceeding.
How do I export or restore a backup?
Use the backup controls in Settings to export or import data. Store exported files securely. Before restoring, make sure the selected file is a Yumihajime backup.
Why am I not seeing ads?
Ads may be unavailable because of your connection, consent choices, or ad availability. You can still use the App’s main features, including practice records and quizzes.
How can I change my ad privacy choices?
When a change is required for your region or consent status, “Ad Privacy Settings” appears in the App’s Settings screen. If it is not shown, the SDK has determined that no additional choice is currently required.
Deleting data
You can delete practice records from History. Deleting the App from your iPhone also deletes its locally stored data. You must separately delete any backup files exported to another location.
Privacy
For details about data storage, advertising, and consent, read the Yumihajime Privacy Policy.